Shipping Policy

At Hayertle.com, we understand that timely and secure delivery of your purchased women’s earrings is crucial to your shopping experience. This Shipping Policy outlines the details of our shipping services, including coverage areas, delivery methods, shipping fees, delivery timelines, and related considerations. We recommend reviewing this policy before placing an order to ensure you have a clear understanding of our shipping processes.​

1. Shipping Coverage​

We currently offer shipping services to the following regions:​

• Domestic Shipping: All 50 states of the United States, including Alaska, Hawaii, and U.S. territories (e.g., Puerto Rico, Guam, the U.S. Virgin Islands). Please note that delivery timelines may be extended for remote or rural areas.​

• International Shipping: We ship to select international destinations, including Canada, the United Kingdom, Australia, most countries in the European Union (e.g., France, Germany, Italy, Spain), Japan, and South Korea. To check if your country is eligible for shipping, enter your shipping address during the checkout process, and the system will automatically verify eligibility. We do not currently offer shipping to countries or regions subject to international trade restrictions or sanctions.​

2. Shipping Methods and Carriers​

We partner with reputable shipping carriers to ensure your earrings are delivered safely and on time. The available shipping methods depend on your shipping destination and the total value of your order:​

2.1 Domestic Shipping Methods​

​

Shipping Method​	Delivery Timeline​	Applicable Order Conditions​	Tracking Availability​
Standard Shipping​	3–5 business days​	All domestic orders (no minimum order value)​	Yes​
Expedited Shipping​	1–2 business days​	Domestic orders with a total value of ​50ormore(oravailableforpurchaseatanadditionalfeeforordersbelow50)​	Yes​
Overnight Shipping​	Next business day (if ordered before 12:00 PM MST)​	Domestic orders (available for purchase at an additional fee; not available for remote areas)​	Yes​

​

Note: Business days refer to Monday to Friday, excluding U.S. federal holidays (e.g., Thanksgiving, Christmas Day, New Year’s Day). Delivery timelines start from the date your order is shipped, not the date it is placed.​

2.2 International Shipping Methods​

​

Shipping Method​	Delivery Timeline​	Applicable Order Conditions​	Tracking Availability​
International Standard Shipping​	7–14 business days​	All eligible international orders​	Yes (tracking may be limited in some destinations)​
International Express Shipping​	3–5 business days​	International orders (available for purchase at an additional fee)​	Yes (full tracking throughout the delivery process)​

​

Note: International delivery timelines may be affected by customs clearance procedures in your country, which are beyond our control. Delays due to customs inspections may extend the delivery period by 2–5 additional business days.​

3. Shipping Fees​

Shipping fees are calculated based on your shipping destination, shipping method, and the weight of your order (since earrings are lightweight, fees are primarily determined by destination and method). The exact shipping fee will be displayed on the checkout page before you complete your order.​

3.1 Domestic Shipping Fees​

• Standard Shipping: Free for domestic orders with a total value of ​35ormore;4.99 for orders below $35.​

• Expedited Shipping: ​9.99fordomesticorders(orfreefororderswithatotalvalueof100 or more).​

• Overnight Shipping: $19.99 for domestic orders (no free option available).​

3.2 International Shipping Fees​

• International Standard Shipping: Calculated based on destination (e.g., ​12.99forCanada,18.99 for the United Kingdom, $22.99 for Australia and the European Union).​

• International Express Shipping: Calculated based on destination (e.g., ​29.99forCanada,39.99 for the United Kingdom, $44.99 for Australia and the European Union).​

Note: International orders may be subject to additional customs duties, taxes, or import fees imposed by your country’s customs authorities. These fees are the responsibility of the recipient and are not included in the shipping fee or the total order value. We recommend checking with your local customs office to understand the potential fees before placing an international order.​

4. Order Processing Time​

Before your order is shipped, we need to process and prepare it. Our order processing time is as follows:​

• Standard Processing: 1–2 business days. This includes verifying your payment information, checking product availability, inspecting the earrings for quality (to ensure they meet our standards), and packaging the order securely.​

• Customized/Personalized Earrings: 3–5 business days. Since these earrings require additional production steps (e.g., engraving, custom design), the processing time is extended to ensure quality craftsmanship.​

Note: Orders placed on weekends or U.S. federal holidays will be processed on the next business day. During peak seasons (e.g., Black Friday, Christmas), order processing time may be extended to 2–3 business days due to high order volume. We will notify you via email if there is a significant delay in processing your order.​

5. Shipping Tracking​

Once your order is shipped, we will send you a shipping confirmation email containing a tracking number and a link to the carrier’s website. You can use this tracking number to:​

• Monitor the real-time status of your shipment (e.g., “In Transit”, “Out for Delivery”, “Delivered”).​

• View the estimated delivery date (updated by the carrier based on the shipment’s progress).​

• For international orders, track the shipment through both the U.S. carrier (e.g., USPS) and the local carrier in your country (e.g., Royal Mail for the UK, Canada Post for Canada).​

If you do not receive the shipping confirmation email within the expected processing time, please:​

1. Check your spam or junk email folder (sometimes automated emails are filtered incorrectly).​

2. Log in to your Hayertle.com account and navigate to “Order History” to view the order status and tracking information (if available).​

3. Contact our customer service team if the issue persists (see Section 8 for contact details).​

6. Delivery Considerations​

6.1 Delivery Address Accuracy​

It is your responsibility to provide a complete and accurate shipping address (including street name, house/apartment number, city, state/province, postal/zip code, and country). We are not liable for:​

• Delays or failed delivery due to an incorrect or incomplete address.​

• Lost orders due to a missing apartment number, incorrect postal code, or misspelled street name.​

If you realize you provided an incorrect address after placing your order, please contact our customer service team immediately. We can update the address only if the order has not yet been shipped. Once the order is in transit, we cannot modify the shipping address (this is a restriction imposed by the shipping carrier).​

6.2 Failed Delivery Attempts​

If the carrier attempts to deliver your order but is unsuccessful (e.g., no one is available to receive the package, the address is inaccessible), the carrier will typically:​

• Leave a delivery notice with instructions on how to reschedule delivery or pick up the package from a local carrier facility.​

• Make 2–3 additional delivery attempts (depending on the carrier) before returning the package to us.​

If the package is returned to us due to failed delivery attempts, we will notify you via email. You can then choose to:​

• Have the package reshipped to a corrected address (you will be responsible for the additional shipping fee).​

• Request a refund (excluding the original shipping fee, unless the failed delivery was due to our error).​

6.3 Lost or Stolen Shipments​

• Domestic Orders: If the tracking information shows your package as “Delivered” but you have not received it, please first check with household members, neighbors, or building management (sometimes carriers leave packages with a trusted person or in a secure location, such as a porch or mailbox). If the package is still missing, contact our customer service team within 5 business days of the “Delivered” status. We will work with the carrier to investigate the issue. If the package is confirmed lost or stolen, we will send you a replacement order or issue a full refund (including the original shipping fee) at your discretion.​

• International Orders: If your international shipment is marked as “In Transit” but has not been updated for more than 7 business days, or if it is marked as “Lost” by the carrier, contact our customer service team. We will initiate an investigation with the carrier (this process may take 2–4 weeks for international shipments). If the shipment is confirmed lost, we will offer a replacement order or a full refund (excluding international shipping fees and any customs duties/taxes paid, as these are non-refundable by the carrier or customs authorities).​

7. Shipping Restrictions​

Certain restrictions apply to the shipping of our earrings, primarily due to international regulations and carrier policies:​

• Hazardous Materials: Our earrings do not contain hazardous materials, so they comply with all carrier safety regulations. However, for international orders, some countries have restrictions on the import of jewelry containing certain materials (e.g., certain types of gemstones or metals). We will notify you if your order cannot be shipped to your destination due to such restrictions, and we will issue a full refund.​

• Gift Shipments: If you are shipping the earrings as a gift, you can include a personalized gift message (entered during checkout), and we will exclude the price information from the packaging. For international gift shipments, you must declare the package as a “Gift” on the customs form (we will handle this during processing), but please note that customs authorities may still impose duties or taxes on gift shipments (depending on the value of the gift and your country’s regulations).​

8. Changes to Shipping Policy​

Hayertle LLC reserves the right to modify this Shipping Policy at any time. Changes may include updates to shipping fees, delivery timelines, shipping methods, or covered destinations. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically before placing an order, especially if you are a repeat customer or placing an international order. Your continued use of Hayertle.com after the effective date of the updated policy constitutes your acceptance of the changes.​

9. Contact Information for Shipping Inquiries​

If you have any questions or concerns about shipping, including order processing delays, tracking issues, failed delivery, or lost shipments, please contact our customer service team via:​

• Company Name: Hayert LLC​

• Registered Address: 3571 S Tower Rd Ste 137, Aurora, CO 80013, USA​

• Contact Email:
  contactus@hayertle.com
• ​Phone:846-158-2369

• Customer Service Portal: Log in to your Hayertle.com account and navigate to the “Help Center” to send a direct message.​

Our customer service team will respond to your shipping-related inquiries within 2 business days and work to resolve any issues promptly.​

By placing an order on Hayertle.com, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy.