Refund and Returns Policy

At Hayertle.com, we are committed to providing high-quality women’s earrings and ensuring your satisfaction with every purchase. If you are not completely satisfied with the earrings you received, we offer a clear and straightforward refund and returns process in accordance with the terms outlined below. Please read this policy carefully before initiating a return or refund request.​

1. Eligibility for Returns and Refunds​

To be eligible for a return or refund, the following conditions must be met:​

• Time Limit: You must submit a return request within 30 calendar days from the date you receive the earrings. Requests made after this period will not be accepted, unless otherwise required by applicable laws and regulations.​

• Product Condition: The earrings must be in their original, unused, and undamaged condition. This includes:​

• No signs of wear, scratches, or tarnishing on the metal components (e.g., silver, gold plating) or gemstones (if applicable).​

• All original packaging (such as gift boxes, dust bags, or plastic wraps) must be intact and included with the return.​

• Any attached tags, certificates of authenticity (for designer or gemstone earrings), or accessories (e.g., earring backs) must be present and undamaged.​

• Proof of Purchase: You must provide a valid proof of purchase, such as the original order confirmation email, order number, or receipt. This helps us verify the details of your purchase and process your request efficiently.​

• Exceptions: The following items are non-returnable and non-refundable unless they are defective or damaged upon delivery:​

• Customized or personalized earrings (e.g., earrings engraved with names, initials, or custom designs).​

• Earrings that have been altered, repaired, or modified by a third party outside of Hayertle LLC.​

• Clearance or final-sale earrings (marked as “Final Sale” on the product page at the time of purchase).​

2. Return Process​

To initiate a return, please follow these steps:​

Step 1: Submit a Return Request​

• Log in to your Hayertle.com account and navigate to the “Order History” section.​

• Locate the order containing the earrings you wish to return, and click “Request Return”.​

• Fill out the return request form, including:​

• The reason for the return (e.g., “Size mismatch”, “Change of mind”, “Defective product”).​

• Detailed description of the product’s condition (if reporting a defect, please include photos showing the issue).​

• Whether you prefer a refund, exchange for another style/size, or store credit.​

• Submit the form. Our customer service team will review your request within 2 business days and send you a confirmation email with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions.​

Step 2: Prepare the Return Package​

• Clearly write the RMA number on the outer surface of the return package (do not write it on the original product packaging).​

• Place the earrings, along with all original packaging, tags, and accessories, into a secure shipping box to prevent damage during transit.​

• Include a copy of the order confirmation or a note with your order number, name, and contact information inside the package.​

• Do not include any items not listed in your return request (e.g., other products from the same order that you wish to keep) to avoid processing delays.​

Step 3: Ship the Return Package​

• Use a reliable shipping carrier (e.g., USPS, UPS, FedEx) that provides tracking information. We recommend purchasing shipping insurance for high-value earrings, as Hayertle LLC is not responsible for lost, stolen, or damaged packages during return transit.​

• Ship the package to the address provided in the RMA confirmation email (this address may differ from our registered address; please refer to the email for accuracy).​

• Keep the shipping receipt and tracking number for your records. You can use the tracking number to monitor the delivery status of your return package.​

3. Inspection and Processing​

Step 1: Receive and Inspect the Return​

Once we receive your return package (we will notify you via email when it arrives), our quality control team will inspect the earrings to verify:​

• Compliance with the return eligibility conditions (e.g., original condition, intact packaging, valid RMA number).​

• The accuracy of the reason for return (e.g., if a defect is reported, we will confirm the issue).​

Step 2: Notify You of the Inspection Result​

• If the return is approved: We will proceed with your requested resolution (refund, exchange, or store credit) and send you a confirmation email.​

• If the return is rejected: We will send you an email explaining the reason for rejection (e.g., product is damaged, missing original packaging) and arrange to ship the earrings back to you at your own expense (unless the rejection is due to our error).​

Step 3: Process Refunds, Exchanges, or Store Credit​

• Refunds: Refunds will be issued to the original payment method used for the purchase. The processing time depends on your payment provider:​

• Credit/debit card: 3–7 business days (may take longer depending on your bank’s processing schedule).​

• PayPal: 1–3 business days.​

• Note: Original shipping fees (if any) are non-refundable, unless the return is due to a mistake on our part (e.g., wrong product shipped, defective product).​

• Exchanges: If you requested an exchange, we will ship the new style/size to you within 3 business days of approving the return (subject to product availability). If the requested item is out of stock, we will notify you and offer a refund or store credit as an alternative.​

• Store Credit: Store credit will be added to your Hayertle.com account within 1 business day of approving the return. It can be used for future purchases on the website, has no expiration date, and is non-transferable.​

4. Defective or Damaged Products​

If you receive earrings that are defective, damaged, or incorrect (e.g., wrong style, wrong size) upon delivery, please contact us immediately:​

• Notify our customer service team within 48 hours of receiving the package, providing your order number and clear photos of the defective/damaged product and the shipping box (if the damage occurred during transit).​

• We will cover all return shipping costs and offer one of the following resolutions:​

• Full refund to your original payment method.​

• Exchange for a new, undamaged product of the same style/size.​

• Store credit for the full purchase amount (plus any applicable shipping fees).​

• If the defective/damaged product is out of stock, we will prioritize issuing a refund or store credit.​

5. Cancellations​

You may cancel an order before it is shipped by:​

• Logging in to your account and clicking “Cancel Order” next to the relevant order (if the order status is “Processing”).​

• Contacting our customer service team with your order number and cancellation request.​

• Once an order has been shipped, it cannot be canceled. You will need to follow the return process outlined in Section 2 to return the product after delivery.​

• If your cancellation is approved before shipment, a full refund will be issued to your original payment method within 3–5 business days.​

6. International Returns (If Applicable)​

For international customers (purchases shipped outside the USA):​

• Return requests must still be submitted within 30 days of delivery.​

• Customers are responsible for all international shipping costs, customs duties, and taxes associated with the return. We recommend checking with your local customs office for information on potential fees to avoid delays.​

• Refunds will exclude any original international shipping fees, customs duties, or taxes paid at the time of purchase.​

7. Contact Information for Returns and Refunds​

If you have any questions, need assistance with a return request, or wish to follow up on the status of your return, please contact us via:​

• Company Name: Hayert LLC​

• Registered Address: 3571 S Tower Rd Ste 137, Aurora, CO 80013, USA​

• Contact Email: contactus@hayertle.com
  
• ​Phone:846-158-2369

• Customer Service Portal: Log in to your Hayertle.com account and navigate to the “Help Center” to send a direct message.​

Our customer service team is dedicated to assisting you with any return or refund-related inquiries and will respond to your messages within 2 business days.​

8. Changes to This Policy​

Hayertle LLC reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically before making a purchase or initiating a return. Your continued use of Hayertle.com after the effective date of the updated policy constitutes your acceptance of the changes.​

By purchasing earrings from Hayertle.com, you acknowledge that you have read, understood, and agreed to the terms of this Refund and Returns Policy.