Privacy Policy

Welcome to Hayertle.com (hereinafter referred to as “this Website”). This Website is operated by Hayert LLC (hereinafter referred to as “we”, “us”). Our registered address is 3571 S Tower Rd Ste 137, Aurora, CO 80013. Our contact phone number is 846-158-2369, and our contact email address is contactus@hayertle.com. We are well aware of the importance of user privacy. This Privacy Policy is intended to clearly inform you about how we collect, use, store, and protect the personal information you provide when using the services of this Website, such as purchasing women’s earrings, as well as the rights you have in relation to your personal information. Please carefully read and fully understand the entire content of this Privacy Policy before using this Website. If you do not agree to any content of this Policy, please do not use this Website.​

1. Scope of Information Collection​

(1) Information Actively Provided by You​

1. Registration and Account Information: When you register an account on this Website, you need to provide information such as your name, email address, and mobile phone number. This allows us to create an account for you, verify your identity, and provide you with services such as account login and password retrieval.​

2. Order and Transaction Information: When you purchase women’s earrings on this Website, you need to provide shipping address (including the recipient’s name, contact phone number, and detailed address) and payment-related information (such as credit card number, bank card number, etc.). This information will be directly processed by third-party payment institutions, and we will not store complete payment card information. This enables us to complete order processing, product delivery, and transaction settlement.​

3. Consultation and Feedback Information: When you consult about product information, provide feedback on usage issues, or make suggestions to us through the customer service system, email, or phone of this Website, you may need to provide information such as your name, contact information, and problem description. This allows us to provide you with timely answers and solutions.​

4. Information for Participating in Marketing Activities: If you participate in marketing activities organized by us, such as promotions, lotteries, and questionnaires, you may need to provide information such as your name, contact information, and shipping address according to the requirements of the activities. This facilitates us to carry out the activities, distribute prizes, or contact you regarding matters related to the activities.​

(2) Information Automatically Collected by Us​

1. Device and Access Information: When you visit this Website, we will automatically collect information such as the type of device you use (e.g., computer, mobile phone, tablet), device operating system version, browser type and version, unique device identifier (e.g., IMEI, MAC address), IP address, access time, access duration, visited page addresses, browsed product information, and clicked links. This information helps us understand how users use this Website, optimize the layout of the Website pages, improve the Website loading speed, and enhance the user experience.​

2. Cookies and Similar Technologies Information: To provide you with more personalized services, this Website uses cookies and similar technologies (such as web beacons, pixel tags). Cookies are small text files stored on your device, which can help us identify your identity, record your browsing preferences (e.g., styles, sizes, and price ranges of women’s earrings you are interested in), and remember your account login status to avoid you re-entering login information. You can adjust your browser settings to choose to accept, reject, or delete cookies. However, please note that if you refuse to use cookies, it may affect your normal use of some functions of this Website, such as being unable to save shopping cart information or achieve personalized recommendations.​

(3) Information Obtained from Third Parties​

On the premise of complying with relevant laws and regulations, we may obtain relevant information about you from legitimate third-party partners (such as payment institutions, logistics service providers, social media platforms, data analysis institutions, etc.). For example, we obtain your payment result information from payment institutions to confirm whether the transaction is successful; we obtain your logistics delivery progress information from logistics service providers to provide you with logistics tracking services; we obtain basic information (such as your name and avatar) that you authorize to share from social media platforms to realize the third-party account login function. We will conduct strict review and verification of the information obtained from third parties to ensure the legality, accuracy, and integrity of the information, and use such information only within the scope of authorization.​

2. Purposes and Methods of Information Use​

(1) Core Business Operation​

1. Provide you with core shopping services such as product display, order processing, logistics delivery, and after-sales service. We will use the order information and shipping address information you provide to arrange product delivery, use your contact information to communicate with you about the order status (such as order confirmation, shipping notification, arrival reminder, etc.), and handle matters related to returns and exchanges when you need them.​

2. Maintain the normal operation and security of the Website. We will use the automatically collected device and access information, cookies information, etc., to monitor the operation status of the Website, promptly detect and fix Website vulnerabilities and faults, prevent security risks such as cyber attacks and fraud, and ensure the security of your account and transactions.​

(2) User Experience Optimization​

1. Personalized Recommendation Service: Based on your browsing history, purchase records, search records, and other information, we analyze your consumption preferences and needs to recommend women’s earrings that you may be interested in, thereby improving your shopping efficiency and experience. For example, if you browse a certain style of women’s earrings multiple times, we will display similar styles of products on the homepage of the Website or in the “Recommended for You” section.​

2. Improvement of Website Functions and Services: By analyzing user access data, usage habits, and feedback, we understand the usage of various functional modules of this Website and user needs, optimize and improve the page design, function settings, and product classification of the Website, and launch services and functions that are more in line with user needs.​

(3) Marketing and Promotion Activities​

1. Sending Marketing Information: With your explicit consent, we will send you marketing content such as promotion information of women’s earrings on this Website, new product launch notifications, and preferential activity reminders via email, SMS, push notifications, etc. If you no longer wish to receive such marketing information, you can cancel your authorization at any time in accordance with the unsubscribe guidelines in the information or through the method described in “7. Your Rights” of this Privacy Policy.​

2. Conducting Marketing Activity Analysis: We analyze data such as users’ participation in marketing activities and the reception and click-through of marketing information, evaluate the effect of marketing activities, optimize marketing strategies and activity forms, and provide you with more targeted and attractive marketing activities.​

(4) Compliance and Legal Affairs Handling​

1. Compliance with Laws and Regulations: In accordance with the requirements of relevant laws and regulations, we provide your personal information, such as cooperating with government departments and judicial organs in investigation and evidence collection work, and responding to legitimate regulatory requirements.​

2. Protection of Legitimate Rights and Interests: When you are suspected of violating the User Agreement of this Website or engaging in illegal acts such as fraud and infringement, we use your personal information to pursue your legal responsibilities; in the event of disputes or controversies, we use your personal information as evidence to protect the legitimate rights and interests of us and other users.​

(5) Other Purposes Authorized by You​

In addition to the above purposes, if we need to use your personal information for other purposes, we will obtain your explicit consent in advance and explain the specific content and necessity of such purposes. Without your consent, we will not use your personal information for other purposes unrelated to those specified in this Privacy Policy.​

3. Information Storage and Protection​

(1) Information Storage​

1. Storage Location: We will store your personal information on servers located in the United States, which are managed and maintained by professional cloud service providers entrusted by us. If it is necessary to transfer your personal information to overseas storage due to business expansion, we will strictly comply with the provisions of relevant laws and regulations, obtain your consent in advance, and take protection measures such as encryption and secure transmission that meet international standards to ensure the security of your personal information during cross-border transmission and storage.​

2. Storage Period: We will determine the storage period of your personal information in accordance with the provisions of relevant laws and regulations and the purpose of information use. After the expiration of the storage period, or when your personal information is no longer used for the purposes specified in this Privacy Policy, we will handle your personal information in a secure manner (such as deletion, anonymization) to ensure the security of your information. The specific storage periods are as follows:​

• Account Information: We will continuously store your account information during the active period of your account. If your account has not been logged in or used for 12 consecutive months, we will notify you via email or SMS. If you still do not resume using the account within 3 months after the notification is sent, we will anonymize your account information and only retain necessary identity verification information (such as email address) to facilitate your subsequent account retrieval.​

• Order and Transaction Information: From the date of completion of the transaction, we will store your order and transaction information for 3 years to meet the requirements of laws and regulations on transaction record retention and facilitate the provision of after-sales service and handling of possible disputes for you.​

• Consultation and Feedback Information: After the problem is solved or the feedback is processed, we will store the relevant information for 1 year, and then anonymize or delete it.​

• Information for Participating in Marketing Activities: After the marketing activity ends and related matters (such as prize distribution) are handled, we will store such information for 6 months, and then anonymize or delete it.​

• Automatically Collected Device and Access Information, Cookies Information: The storage period of such information is generally 6 months. If it is necessary to extend the storage period for optimizing Website functions or conducting data analysis, we will anonymize the information to ensure that specific individuals cannot be identified.​

(2) Information Protection Measures​

1. Technical Protection: We adopt encryption technologies that meet industry standards (such as SSL/TLS encryption) to encrypt the personal information you transmit on this Website (such as login passwords, payment information, shipping addresses, etc.), preventing the information from being stolen, tampered with, or leaked during transmission. At the same time, we will conduct regular security scans and vulnerability detection on the Website’s servers and databases, promptly fix security vulnerabilities, and ensure the security of the information storage environment.​

2. Management Protection: We have established strict information security management systems and operating procedures, clarified the access rights and operation specifications of personnel in various positions for personal information, and only authorized necessary staff to access and use your personal information when performing their job duties. We will conduct regular information security training and assessments for employees to improve their awareness of privacy protection and safe operation capabilities, and prevent information leakage caused by improper employee operations.​

3. Emergency Handling: We have formulated an emergency plan for personal information security incidents. When a personal information security incident such as leakage, loss, or tampering occurs, we will immediately activate the emergency plan, take remedial measures (such as stopping the source of information leakage, recovering lost or tampered information, etc.), and promptly report to the regulatory authorities in accordance with the provisions of relevant laws and regulations. At the same time, we will notify the affected users, informing them of the basic situation of the incident, the possible impact, and the response measures we have taken.​

Although we have taken the above sufficient protection measures, please understand that the Internet environment has certain uncertainties, and there may be risks of information security during information transmission and storage due to force majeure (such as natural disasters, network outages), third-party attacks, your own operational errors (such as password leakage, device loss), and other reasons. Therefore, we recommend that you properly keep important information such as your account password and mobile phone verification code, do not disclose it to others, and change your password regularly and access this Website in a secure network environment to jointly ensure the security of your personal information.​

4. Information Sharing and Disclosure​

We attach great importance to the security of your personal information and will not arbitrarily share or disclose your personal information to third parties. However, we may share or disclose your personal information under one of the following circumstances:​

(1) Circumstances with Your Explicit Consent​

With your written consent, oral consent, or authorization through other explicit methods (such as clicking confirmation, checking the consent box), we will share your personal information with the designated third party in accordance with the scope and method you agree to. For example, if you agree that we share your shipping address information with a third-party gift customization service provider to provide personalized gift packaging services for the women’s earrings you purchase.​

(2) Circumstances Necessary for Providing Services​

To provide you with complete shopping services, we need to share part of your personal information with third-party partners who provide support services for us. However, we will require such third parties to strictly comply with relevant laws and regulations and confidentiality agreements, use your personal information only within the scope of providing services for us, and take corresponding protection measures. Specifically, it includes:​

1. Payment Service Providers: To complete transaction settlement, we will share information such as your order amount and order number with payment service providers to facilitate them to process your payment request and feed back the payment result to us.​

2. Logistics Service Providers: To realize product delivery, we will share information such as your name, shipping address, contact phone number, and order number with logistics service providers to facilitate them to arrange the transportation and delivery of goods for you and feed back the logistics progress information to us and you.​

3. Technical Service Providers: To maintain the normal operation of the Website, optimize Website functions, or provide technical support, we may share anonymized or desensitized information such as your device and access information and Website usage data with technical service providers to facilitate them to provide us with services such as server hosting, data analysis, and Website maintenance.​

4. Customer Service Providers: If we entrust a third-party organization to provide customer service, we will share information such as your consultation questions and contact information with the customer service provider to facilitate them to provide you with timely answers and services.​

(3) Circumstances of Complying with Laws and Regulations and Regulatory Requirements​

1. In accordance with the provisions of laws and regulations, or in response to the legitimate requirements of government departments, judicial organs (such as courts, procuratorates), and regulatory authorities (such as data protection agencies), we may need to share or disclose your personal information to them to cooperate with investigation and evidence collection, execution of judgments, or fulfillment of regulatory obligations.​

2. Within the scope permitted by laws and regulations, to maintain national security, public security, and public interests, or to protect the legitimate rights and interests of us and other users (such as preventing fraud, handling disputes, and pursuing illegal acts), we may share or disclose your personal information without your consent.​

(4) Circumstances of Corporate Merger, Division, Acquisition, or Bankruptcy Liquidation​

If we undergo major changes such as corporate merger, division, asset transfer, acquisition, or bankruptcy liquidation, your personal information may be transferred to the subject after the change as part of the corporate assets. In this case, we will notify you in advance in accordance with the provisions of relevant laws and regulations (such as through Website announcements, emails, SMS, etc.) and ensure that the subject after the change continues to comply with the provisions on personal information protection in this Privacy Policy. If the subject after the change needs to change the purpose of using personal information, it will obtain your consent in advance.​

Except for the above circumstances, we will not share or disclose your personal information to any other third parties, nor will we use your personal information for any purposes not specified in this Privacy Policy or not authorized by you.​

5. Protection of Minors’ Privacy​

This Website mainly provides women’s earrings sales services to adults, and we are well aware of the particularity and importance of protecting minors’ personal information. If you are a minor (usually referring to under 18 years old, and the specific age standard shall be subject to the provisions of the laws and regulations of the country or region where you are located), you must read this Privacy Policy under the guidance of your parents or legal guardians and obtain the explicit consent of your parents or legal guardians before using this Website.​

If you are a parent or legal guardian of a minor, please pay attention to supervising the minor’s activities on this Website and prevent the minor from providing his/her personal information without your consent. If we find that a minor has provided us with personal information without the consent of his/her guardian, we will immediately stop collecting and using such information and take reasonable measures to delete it. If you, as a guardian, find that your child has submitted personal information on this Website, you can contact us through the contact method described in “7. Your Rights” of this Privacy Policy, and we will assist you in handling relevant matters.​

6. Update and Notification of the Privacy Policy​

With the continuous update of laws and regulations, the development and changes of the business of this Website, and the adjustment of user needs, we may revise and update the content of this Privacy Policy. After each update, we will publish the updated Privacy Policy in a prominent position on this Website (such as the bottom of the homepage) and update the effective date of the Policy.​

We recommend that you visit this Website regularly to view the latest version of the Privacy Policy. If you continue to use this Website after the update of the Privacy Policy, it means that you have fully read, understood, and accepted all the contents of the updated Privacy Policy; if you do not agree with the updated Privacy Policy, you should stop using this Website immediately and can contact us through the method described in “7. Your Rights” of this Privacy Policy to apply for account cancellation.​

For major changes to the Privacy Policy (such as a significant expansion of the scope of information collection, a major adjustment to the purpose of information use, an important change to the method of information sharing, etc.), we will adopt more sufficient notification methods (such as sending an email to your registered email address, popping up a notification window on the homepage of the Website, and sending an SMS reminder, etc.) to ensure that you can be timely informed of the content of the changes.​

7. Your Rights​

In accordance with the provisions of relevant laws and regulations, you have the following rights regarding your personal information during the use of this Website, and we will provide necessary assistance and support for you to exercise these rights:​

(1) Right of Access and Inquiry​

You have the right to access and inquire about the personal information you have submitted on this Website at any time, including your account information, order history, shipping address list, and consultation and feedback records. You can exercise this right through the following methods:​

1. Log in to your account on this Website and view and inquire about relevant personal information in the “Personal Center” section;​

2. If you cannot inquire about relevant information through your account independently or have questions about the inquiry results, you can contact our customer service team through the contact information at the end of this Privacy Policy. We will verify and handle your inquiry request within 15 working days and feed back the inquiry results to you.​

(2) Right of Correction and Supplementation​

If you find that your personal information on this Website is incorrect (such as misspelled name, changed contact phone number, inaccurate shipping address, etc.) or incomplete (such as missing account information), you have the right to request us to correct or supplement such information. You can exercise this right through the following methods:​

1. Log in to your account on this Website and directly modify the editable personal information (such as shipping address, mobile phone number, etc.) in the “Personal Center” section;​

2. For information that cannot be modified independently (such as the registered name of the account) or other information that you believe needs to be corrected/supplemented, you can submit a correction/supplementation application to us through the customer service channel and provide relevant supporting materials (such as a copy of the identity certificate). We will review it within 15 working days after receiving the application, correct or supplement the information for you in a timely manner after the review is passed, and notify you of the handling result.​

(3) Right of Deletion​

You have the right to request us to delete your personal information under one of the following circumstances:​

1. Our collection and use of your personal information violates the provisions of relevant laws and regulations or this Privacy Policy;​

2. We no longer need to use your personal information, and the storage period of the information has expired;​

3. You withdraw your consent to the collection and use of your personal information, and there is no other legal basis for us to continue to store your personal information;​

4. You request to cancel your account on this Website in accordance with the provisions of this Privacy Policy;​

5. Other circumstances stipulated by laws and regulations that require the deletion of personal information.​

To exercise the right of deletion, you can submit a deletion request to us through the customer service contact information. We will verify the request within 15 working days after receiving it. If the request meets the legal conditions and the provisions of this Policy, we will delete your relevant personal information in a timely manner and confirm the deletion result to you. If it is technically impossible to completely delete the information (such as backup data stored in the server), we will take measures such as anonymization to ensure that the information can no longer identify you and will not be used for other purposes.​

(4) Right to Withdraw Consent​

You have the right to withdraw the consent you have given to us for the collection, use, and sharing of your personal information at any time (except for the consent that cannot be withdrawn as required by laws and regulations). The withdrawal of consent will not affect the validity of the collection, use, and sharing of your personal information based on your prior consent before the withdrawal.​

You can withdraw your consent through the following methods:​

1. For the consent to receive marketing information: You can click the “Unsubscribe” link in the marketing email or follow the unsubscribe instructions in the SMS to withdraw your consent; you can also log in to your account, enter the “Notification Settings” in the “Personal Center”, and turn off the switch for receiving marketing information;​

2. For the consent to the use of cookies: You can adjust the browser settings to disable cookies, thereby withdrawing your consent to the use of cookies by this Website (please note that this may affect the normal use of some functions of the Website);​

3. For other types of consent: You can contact our customer service team to submit a consent withdrawal request, and we will handle it in a timely manner and notify you of the handling result.​

(5) Right to Cancel Account​

You have the right to apply for the cancellation of your account on this Website at any time. Before canceling the account, please note that canceling the account will lead to the following consequences:​

1. Your account will no longer be accessible, and you will lose the right to use all services under the account (including but not limited to viewing order history, participating in marketing activities, etc.);​

2. Most of your personal information under the account (such as account registration information, order records, etc.) will be deleted in accordance with the provisions of laws and regulations and this Privacy Policy, and cannot be recovered;​

3. Unused coupons, points, or other benefits under the account will become invalid and cannot be retrieved.​

If you still decide to cancel your account, you can submit an account cancellation application through the “Account Cancellation” function in the “Personal Center” of your account (if available) or by contacting customer service. We will verify your identity within 15 working days after receiving the application. After the identity verification is passed, we will complete the account cancellation process and notify you. During the account cancellation process, if there are pending orders, unresolved after-sales disputes, or other matters that need to be handled under the account, we will coordinate with you to handle them first before completing the cancellation.​

(6) Right of Complaint and Appeal​

If you believe that our handling of your personal information violates relevant laws and regulations or infringes on your legitimate rights and interests, you have the right to file a complaint or appeal to us. You can submit a complaint or appeal to our customer service team by providing your name, contact information, and a detailed description of the complaint or appeal matter. We will conduct an investigation and review within 30 working days after receiving the complaint or appeal, and feed back the handling progress and result to you in a timely manner.​

If you are not satisfied with our handling result of the complaint or appeal, you can also file a complaint with the local data protection authority or other relevant regulatory departments in accordance with the law.​

8. Contact Us​

If you have any questions, suggestions, or requests regarding this Privacy Policy or the handling of your personal information, you can contact us through the following channels:​

• Company Name: Hayert LLC​

• Registered Address: 3571 S Tower Rd Ste 137, Aurora, CO 80013, USA​

• Contact Email: contactus@hayertle.com
  
• ​Phone:846-158-2369

• Customer Service Portal: You can log in to your account on this Website, enter the “Customer Service” section, and submit a message to us.​

We will review the information you provide and reply to you within 15 working days after receiving your inquiry or request. For complex matters that require more time to handle, we will inform you of the expected handling time in a timely manner.​

9. Miscellaneous​

(1) Severability​

If any provision of this Privacy Policy is deemed invalid, illegal, or unenforceable in accordance with laws and regulations, such provision shall be deemed to be deleted from this Privacy Policy. However, the validity, legality, and enforceability of other provisions of this Privacy Policy shall not be affected in any way. The invalid, illegal, or unenforceable provision shall be replaced by a valid, legal, and enforceable provision that is closest to the original intent of the provision.​

(2) Governing Law​

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Colorado, USA, excluding its conflict of laws principles.​

(3) Entire Agreement​

This Privacy Policy constitutes the entire agreement between you and us regarding the protection of your personal information during your use of this Website, and replaces all previous oral or written understandings, agreements, and arrangements between you and us on the same subject matter.

Email：contactus@hayertle.com
Address:3571 S Tower Rd Ste 137, Aurora, CO 80013
company:Hayert LLC
Phone:846-158-2369